Shipping

SHIPPING

All items are ready to be shipped out within 1 business day after payment receipt.

All orders unless otherwise stated incur a standard shipping cost of $5.00

Orders are processed and shipped daily, Monday-Friday.

Please note that seasonal sales processing may take up 3 business days at times of peak demand.  

IS MY ORDER TRACKED?

All orders are fully tracked. When your items are shipped you will receive an email with tracking details.

Please check your email inbox plus promotions and/or spam folders to retrieve your tracking email.

Please allow up to 24 hours - after receiving your tracking code for it to update. 

PHYSICAL ADDRESSES ONLY

Unfortunately, for New Zealand wide orders, we don’t ship to PO Boxes.

Because we use tracked courier and require a signature to ensure your package gets to you safe and sound, we require a physical delivery address.

FAULTY PRODUCTS

In accordance with our obligations under the Consumer Guarantees Act 1993 we are happy to make a full refund to you, if your purchases are proven to be faulty.

In the unlikely event this may be the case, please contact us within 5 days of receiving your products at [email protected]

REFUNDS

It is really important to us that you absolutely love your Denise H Design purchases.

Please don’t hesitate to get in touch with me if you would like to discuss your purchases.

Please make sure that any returns are well-packaged. We are unable to accept responsibility for lost or damaged return parcels.

NOTE: Only regular priced items will be refunded. Sale, subscription or discounted items are not eligible for a refund.